Privacy Policy

Last updated 1 October 2026.

This policy explains how Brongus Software LLC (“Brongus Software”, “we”, “us”) collects, uses, and protects personal information when you visit Brongus.Software or contact us through it. Brongus Software LLC is a custom software and integrations provider. Information we process on behalf of a client under a services agreement is governed by that agreement, not by this policy.

1. Information we collect

When you submit the contact form, we collect what you type into it:

• your name, e-mail address, and (optionally) phone number;
• your company name and address, if you give them;
• the topic and description of your enquiry;
• how you heard about us, if you tell us;
• whether you consented to receive text messages.

We also collect ordinary technical information when you browse the site — your IP address, browser and device type, the pages you view, and how you reached us — through Google Analytics and Microsoft Clarity. Clarity records how visitors interact with pages so we can see where the site is confusing.

2. How we use your information

• to answer your enquiry and provide the support or services you ask for;
• to create and manage a record of you in our CRM;
• to send you messages about your enquiry, by e-mail, phone, or (with your consent) SMS;
• to operate, secure, and improve the website.

We do not sell personal information, and we do not use the information you give us here to build advertising profiles.

3. Mobile messaging and SMS

Consent

If you give us your mobile number and tick the consent box on our contact form, or reply to one of our messages, you may receive SMS text messages from Brongus Software. Consent is always optional and is never a condition of receiving support, buying anything, or doing business with us. The consent box is unchecked by default; you must actively tick it.

What we send

Messages are conversational and operational — replies to your enquiry, updates on work in progress, scheduling, and occasional service notifications. We do not send marketing or promotional text messages. Message frequency varies with your enquiry and your conversation with us.

Opting out

Reply STOP to any message at any time and we will stop texting that number. You will receive one final message confirming that you have been unsubscribed. Reply HELP for help, or contact us at Privacy@Brongus.Software.

Costs and carriers

Message and data rates may apply, depending on your mobile plan. Mobile carriers are not liable for delayed or undelivered messages.

4. Connected services and our connectors

Some of our products connect to systems you already use — your telephony, productivity, or business platforms — through an authorisation that you grant. When you connect a service:

• you authorise the connection yourself, and you can withdraw it at any time in that platform;
• the connector reads data from that platform only to carry out the request you make, at the moment you make it;
• we do not store, copy, or retain that data on our systems;
• we do not sell it, and we do not use it to train any model;
• revoking the authorisation, or removing the connection, ends our access immediately.

Because we do not retain this data, there is nothing for us to export or delete when you disconnect. Where you use a connector from your own AI assistant or application, that application — not us — determines what happens to the data it receives, under your agreement with its provider.

5. Facebook Messenger

If you message our Facebook Page through Messenger, the conversation is delivered to our customer service system. We receive:

• your name as shown on your Facebook profile, and the ID Meta assigns you for our Page;
• the messages and attachments you send us, and our replies.

The conversation is kept with your support record, and may be linked to a contact, lead, or case in our CRM. We use it only to answer you and provide the service you ask for. We do not sell it, we do not use it to build advertising profiles or to train any model, and we share it only as described in section 6. We handle it in line with the Meta Platform Terms, and you can have it deleted at any time as described in section 10.

6. When we share information

We share personal information only where it is necessary to run our business, and only with providers who are bound to protect it:

• our CRM and cloud platform provider, which hosts our business records;
• our communications providers, which carry our e-mail, calls, and text messages;
• our analytics providers, for the technical information described above;
• Meta, which carries the Messenger conversations you choose to have with us;
• where we are required to by law, or to protect our rights or someone's safety.

As stated above, mobile opt-in data and SMS consent are excluded from all of these categories and are never shared.

7. How long we keep it

We keep enquiry records for as long as we have a business relationship with you and for as long afterwards as we need them for legal, tax, or accounting purposes. You can ask us to delete your record sooner.

8. Security

Our business records are held in access-controlled cloud systems with multi-factor authentication. The contact form is protected by Cloudflare Turnstile and submitted over an encrypted connection. No method of transmission or storage is perfectly secure, but we take this seriously.

9. Your choices and rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (see section 10). You can withdraw SMS consent at any time by replying STOP, and you can ask us to stop contacting you altogether. Contact us at Privacy@Brongus.Software and we will respond within a reasonable time.

10. How to delete your data

You can ask us to delete the personal information we hold about you at any time, including your Messenger conversations with us:

1. E-mail Privacy@Brongus.Software with the subject “Data deletion request”. Send it from the address you used with us, or, for Messenger, tell us the name on your Facebook profile.
2. We confirm that we received it and may ask you to verify that the request is yours.
3. We delete your data within 30 days and tell you when it is done. The only exception is a record the law requires us to keep, such as an invoice; we tell you if that applies.

You can also send the request to our Facebook Page in Messenger. Deleting a conversation in your own Messenger app removes it only from your side, so send us a request if you want our copy deleted too.

11. Cookies and analytics

The site uses cookies and similar technologies for Google Analytics and Microsoft Clarity. Most browsers let you refuse or delete cookies through their settings. The site works without them.

12. Changes to this policy

We may update this policy. The date at the top shows when it last changed, and the current version always lives at this address.

13. Contact us

Questions about this policy, or about information we hold: Privacy@Brongus.Software. Postal: 1699 Wall St Ste 200F, Mount Prospect, IL 60056-5787, USA.